With over 90 years of history, Hotel Borg is committed to maintaining its reputation as one of the leading hotels in Iceland. Central to this goal is continually enhancing the guest experience, and one key component is ensuring that guests have easy access to the best tours and excursions the country has to offer. That’s where TourDesk comes in.

Saves Time at the Front Desk

“We sell tours at the front desk amongst other tasks, so having all that local knowledge incorporated into a system is invaluable for us. It sort of does the work for us.”

TourDesk gives staff instant access to curated local activities, allowing them to assist guests quickly and confidently, without needing expertise on every tour available.

Easy to Use, Even With Thousands of Options

“There are so many tour companies now in Iceland offering so many different products... The filters are really usable and help us break down the tours into subjects like Northern Lights, Glacier Lagoon, Golden Circle.”

TourDesk's filter system allows staff to find relevant experiences in seconds, helping them handle guest requests efficiently, even in a crowded tour market.

Flexible and Simple Payment Options

“If the guest is here, we can just charge them at the front desk. If not, we can just send them a payment link.”

The flexible payment process is seamless and efficient, whether the guest is standing at reception or still planning their trip.

Guest Support That’s Fast and Reliable

“TourDesk has had a really positive impact on guest satisfaction. If a tour is cancelled or they need a refund or to rebook, it’s very easy to do that on TourDesk.”

Instead of needing to chase down tour operators, staff can rely on TourDesk’s support team to handle changes, saving time and maintaining a smooth guest experience.

By using TourDesk, Hótel Borg has improved efficiency at the front desk while offering better service to their guests. The platform acts as a digital concierge—simple, fast, and designed for the real-life pace of hospitality.