Boosting Employee Retention & Increasing Revenue
Hilton Reykjavík Nordica is a stylish and modern hotel located in the heart of Iceland’s capital. Known for its elegant rooms, award-winning restaurant, and full-service spa, the hotel caters to both leisure and business travelers. Its central location makes it a convenient base for exploring Reykjavík and the surrounding natural wonders.
Hilton Reykjavík Nordica has been a valued partner of TourDesk since 2019. As a leading hospitality provider in Iceland, the hotel sought a solution that would streamline tour bookings, improve guest services, and support employee satisfaction in a competitive labor market.
Increased Efficiency
Before TourDesk, front desk staff spent significant time coordinating bookings. With TourDesk, those processes are streamlined, allowing employees to focus more on guest interaction and less on administration.
Boosted Employee Retention
By sharing a portion of commissions with employees, Hilton Reykjavík Nordica has turned tour sales into a motivating incentive for staff—helping retain talent in Iceland's challenging hospitality job market.
The revenue it has generated, both for our staff in the form of commissions but also for the hotel is quite valuable and motivates us to work hard on promoting the trips
Additional Revenue
TourDesk generates valuable additional income for the hotel and its staff. This dual benefit reinforces the team’s commitment to promoting tours and experiences to guests.
“It has helped us retaining employees as we share part of the commissions received with our employees.”
Strong Support and Training
Over the years, the TourDesk team has played an active role in training Hilton’s staff, ensuring ongoing engagement and system utilization.
With TourDesk, Hilton Reykjavík Nordica enhances the guest experience, improves staff satisfaction, and increases financial performance. The hotel sees the platform as a crucial tool in maintaining high service standards and operational efficiency.
Summary
“We would definitely recommend TourDesk to all other hotels as it gives better service to our guests. It helps our employees giving a better customer service, so all in all it's a better experience for our guests, better working environment for our employees and it gives some extra financial benefit to the hotels as well.”